Unified order management
01
Unified order management
All orders from all channels — DTC, Amazon, wholesale, retail — flow into a single system. One view of what needs to be fulfilled, what's shipped, and what's been returned.
E-commerce
Ecommerce order management built for brands selling across multiple channels.
Orders from Shopify, Amazon, and wholesale tracked in different places. Inventory updates manual. Every new channel adds complexity instead of margin. We build the system that lets the business grow without the operations falling apart with it.
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We know what's slowing you down.
01
Multi-channel order chaos
Orders from your website, Amazon, Faire, and wholesale accounts are tracked in separate systems. Fulfillment errors, duplicate processing, and missed orders are an inevitable result.
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Inventory syncing is manual
You're manually updating stock levels across channels, which means overselling on one platform while product sits idle somewhere else. Your inventory data is always wrong by a little — which compounds into big problems.
03
Customer communication is reactive
Shipping updates, abandoned cart follow-up, and post-purchase sequences happen ad hoc. You're responding to customers instead of proactively communicating — and it shows in your review scores.
04
No visibility into what's actually working
You know your top-line revenue but not your margin by channel, your return rate by SKU, or your customer acquisition cost by source. Decisions about where to grow next are based on instinct.
How we solve it
An e-commerce operating system that scales with your volume.
Multi-channel orders unified. Inventory synced automatically. Customer communication systematized. Profitability visible in real time.
Automated inventory sync
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Automated inventory sync
Stock levels update automatically across every sales channel when inventory moves. Oversell protection, low-stock alerts, and reorder triggers that run without anyone monitoring them.
Customer communication automation
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Customer communication automation
Shipping notifications, delivery confirmations, review requests, and win-back sequences that trigger automatically based on order status — consistent for every customer.
Profitability reporting
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Profitability reporting
Margin by channel, return rates by SKU, customer acquisition cost by source, and contribution margin by product line — updated automatically so you know where to focus.
Operational complexity is the most common reason e-commerce brands plateau. It's not product, not marketing, not demand.
Adding sales channels without adding operational infrastructure creates diminishing returns. The brands that scale profitably build systems first, then grow into them.
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Questions about e-commerce operations
Which platforms do you integrate with?
We integrate with Shopify, WooCommerce, Amazon Seller Central, Faire, ShipStation, and most major 3PLs. If you're on a platform we haven't worked with, we evaluate the available API and determine feasibility during discovery.
How long does implementation take?
A core system — unified order management and automated inventory sync — typically takes 3–5 weeks. Adding customer communication automation and profitability reporting extends the timeline by 2–3 weeks depending on complexity.
Can this handle multi-warehouse or 3PL setups?
Yes. We build routing logic based on your fulfillment setup — whether you're shipping from one location, multiple warehouses, or outsourcing to a 3PL. The system routes orders to the right fulfillment point based on your rules.
How is this different from native Shopify or Amazon integrations?
Native integrations handle one channel well. We build the layer above your platforms — pulling data from all your channels into one system, applying your business rules, and giving you a single view of your entire operation.
What about returns and reverse logistics?
Yes — we build returns workflows into the system. Return requests, RMA generation, restocking logic, and refund triggers can all be automated based on your return policy. This is typically scoped as a second phase after core order management is live.
Let’s get to work
Ready to build your business operating system?
Right now your business runs on a stack of tools that don’t talk to each other. That’s the problem we solve. Tell us what’s slowing you down and we’ll show you what one system would look like for your firm.
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